Terms Of Service
Welcome to www.hoyaplants.ae, the official website of Hoya Boutique Plant Trading. By using this website or purchasing from us, you agree to the following terms and conditions. Please read them carefully.
- Who We Are
This site is owned and operated by Hoya Boutique Plant Trading, UAE. Throughout the site, the terms “we”, “us”, and “our” refer to HoyaPlants.
- Your Agreement
By using our website or placing an order, you agree to follow these Terms of Service. If you do not agree, you should not use the site or make purchases through it. We may update these terms at any time, and your continued use of the site means you accept the changes.
- Online Orders
To place an order with us, you must be at least the legal age in your country or have permission from a parent or guardian.
Please ensure your order and account information (like your email, address, and payment details) are accurate and up to date. We may cancel or limit orders at our discretion—especially if we suspect the order is placed by a reseller or is fraudulent.
- Pricing & Products
Prices and availability of products may change without notice. We make every effort to display our products as accurately as possible, but we cannot guarantee how colors or details will appear on your screen.
We reserve the right to limit product sales by location or customer and to discontinue items at any time.
- Refunds, Returns & Exchanges
Returns are accepted within 14 days. Please refer to our Refund Policy for full details. Some items—like made-to-order products, customized planters, or items on sale—may not be eligible for return.
- Website Use
You agree not to misuse the site, send harmful code, attempt to hack it, or use it for illegal purposes. We may refuse service or restrict access if these rules are broken.
- Third-Party Services
We may offer tools or links provided by third parties (like payment gateways or delivery services). Use of these is entirely at your own risk. We are not responsible for the content, terms, or issues on third-party websites.
- Comments and Feedback
If you share feedback, reviews, or ideas with us, you agree that we can use them (without owing you compensation). You must not submit anything offensive, unlawful, or misleading. We may remove or edit content at our discretion.
- Privacy
Your use of the site and any personal data you provide is governed by our Privacy Policy. Please review it to understand how your information is used.
- Errors and Updates
Occasionally, there may be errors on our site related to pricing, availability, or product details. We reserve the right to correct these at any time, including after you place an order.
- Limitation of Liability
We do our best to ensure a smooth shopping experience, but we cannot guarantee the site will always be available or error-free. We are not responsible for any loss, damage, or inconvenience caused by using our site or products, except where required by law.
- Indemnity
By using our site, you agree to protect and not hold us responsible for any claims or legal issues that arise from your use of our website or your breach of these terms.
- Governing Law
These terms are governed by the laws of the United Arab Emirates.
- Changes to Terms
We may update these Terms of Service from time to time. Please check this page periodically. Your continued use of the site means you agree to any updated terms.
- Contact Us
If you have any questions or need support, you can contact us at:
Email: care@hoyaplants.ae
Website Disclaimer
The information provided on this site is for general purposes only. We do our best to keep everything accurate and updated, but we cannot guarantee it. Your use of the site and reliance on its content is at your own risk. We are not liable for any loss or damage from your use of this website.